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FAQ - FREQUENTLY ASKED QUESTIONS

- Which models are available?

- What is the difference between binoculars or telescopes?

- What is an INFOscopio?

- Which product is the best in order to observe?

- What does “enlargement 10X” means?

- Is it possible to have an all-around view?

- What is the difference between the coin-op model and the free use model?

- Is it necessary to connect to the electricity grid?

- Which products can be installed outside?

- Do you realize products which are resistant to vandalism?

- What kind of maintenance is required?

- What kind of pavement is it necessary?

- Can I request a special model, for instance, suitable for wheelchair users?

- How can I buy a product?

- Can I buy from abroad?

- What shipping method do you use?

- Can I perform the installation by myself?

- What warranty do your products have?

- Do you provide services of installation, assistance and maintenance?

 

Q: Which models are available?

A: We have of a range of products adapt to satisfy your requests in the field of panoramic observation: binoculars, telescopes and INFOscopes with customizable productive charateristics. Besides being authorized distributor of the prestigious optics Nikon we are authorized retailers of the main foreign producers of panoramic binoculars and telescopes.

 

Q: What is the difference between binoculars or telescopes?

A: To sum up binoculars can be used with both eyes (binocular vision), they offer a panoramic vision with three- dimensional effect.

The telescope are used, instead, with only one eye (monocular vision). With the monucular telescope we can choose which eye we can use to observe, for exemple, the landscape.

Both, Binoculars and telescopes are made by special optics with 7x, 10x, 12x, 15x, 20x, etc enlargement.

 

Q: What is an INFOscopio?

A: The INFOscopio is an optical-mechanical instrument which, thanks to its combination of glass and lenses allows the user to see various information related to what he/she is observing.Thanks to its state-of-art technology it is possible to visualize name of places, paths, roads, buildings, heights, historical indiformation,naturalistic information, logos and much more, superimposed directly to the real image (augmented reality). The INFOscope is the only optic instrument with augmented reality which works without battery or electric energy.

 

Q: Which product is the best in order to observe?

A: The choice between binocular, telescope and INFOscope is strictly related to the individual needs of the customer. In absolute term the best product does not exist but there are products which can meet your needs. Our team is always ready to suggest and offer the best solution case by case.

 

Q: What does “enlargement 10X” means?

A: It means that an optic instrument produces 10 times enlarged images (10 times bigger or 10 times nearer). Therefore if you observe an object which is 1000 metres far from you it is like to see the same object from 100 metres with naked eye.

Of course the more the image is enlarged, the less the field of view and the ease of use for less experienced users will be.

 

Q: Is it possible to have an all-around view?

A: Yes, every free-use model can rotate 360°. Some of coin-op model rotate till 350°. It is also possible to limit the angle of rotation according to your wish at the moment of installation.

 

Q: What is the difference between the coin-op model and the free use model?

A: The coin-op models work only if you introduce a coin into the coin acceptor.

The standard coin acceptor works only with 1 Euro and the operation time can be freely determined at the moment of installation. You can also install coin acceptor for 0,50 Euro and 2 Euros or for the main foreign currencies.

For free-use models the vision is free and they are not endowed with coin acceptor.

 

Q: Is it necessary to connect to the electricity grid?

A: No, No kind of connection is required because they are devises which operate independently. Only the coin-op models operate either with rechargeable batteries as stadard equipment or with a mechanical timer. The battery lasts some month and is easy and fast. Further details are contained in the user manual.

 

Q: Which products can be installed outside?

A: All our products are projected to be used outside. We use exclusively materials which resist weather distress and hight.

 

Q: Do you realize products which are resistant to vandalism?

A: Yes, every article we produce are projected to resist vandalism. We use stainless steel with thick layers and all the most delicate parts (for instance: coin mechanism and coin collector) are further strengthened to resist burglary. Furthermore, included with the coin-op model, you receive a special numerated safety lock. Our products are endowed with special protection filters to protect from sabotage attempts of the internal optic.

 

Q: What kind of maintenance is required?

A: All our products are built to last with minimum maintenance.

We advise to keep the product clean and tidy. You can do the cleaning when necessary using a soft cloth with water and mild soap.

Only for the coin-op models: withdraw the coin from the coin box (our standar coin box contains more ore less 600 coins). Further details are contained in the user manual

 

Q: What kind of pavement is it necessary?

A: Every plan and sufficiently strong pavement are fine. We advise to fix the product to the pavement.
For concrete ground or stone ground the product is usually fixed with dowels or chemical anchors.
For wood floors you can use suitable screws for wood. In the case it were impossibile to bore or fix the product to the floor we can give you alternative solutions according to your needs.

 

Q: Can I request a special model, for instance, suitable for wheelchair users?

A: Yes, we can make it as we are producers.

We are able to satisfy your different needs. We produce, for instance, special versions suitable for children with platforms at customized hight. Furthemore, we offer free-use models with commemoratve plaques.

 

Q: How can I buy a product?

A: You can ask for a free quote for the model you are interested in. You will receive, in addition to the price, a detailed description of the product.

 

Q: Can I buy from abroad?

A: Sure, we export all our product outside Italy. We ship our products with the main international shipping companies.

 

Q: What shipping method do you use?

A: In Italy shipments are made via courier. All shipments are insured during transport.

International shipmets are made over land or by air to the destination airport according to the case.

Transportation fees are indicated in the estimate. Any duty, taxed and custom duties are paid by the customer.

 

Q: Can I perform the installation by myself?

A: Yes, The mounting and the installation can be done independently. As some models have very heavy components, we advise to do the installation with the help of a second person.
Every product is furnished with a practical guide to help you with the mounting and the maintenance.

 

Q: What warranty do your products have?

A: Our products are garanteed against manufacturing defects for 2 years.

 

Q: Do you provide services of installation, assistance and maintenance?

A: Sure, it is possible to ask for a installation service and we can enter in a contractual agreement of assistance which best suits your needs.


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